1.     By law, all animals treated by Sarah Allen must be registered with a Vet to receive maintenance treatments. Sarah will request your veterinary practice details prior to treatment. If the horse or pony is being referred to Sarah Allen for treatment post injury or illness, permission will need to be obtained from the treating vet prior to treatment. If there is any difficulty in obtaining this from your veterinary surgeon, it is your responsibility to ensure this documentation is acquired and delivered via email or post to Sarah Allen prior to attending your first appointment. 
 

2.     It is a fundamental requirement by Equine S.M.A.R.T that Sarah Allen must have adequate public liability and malpractice insurance cover before commencing any treatments. 

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3.     Whilst every care is taken of the Horse/Pony undergoing treatment, it is done so entirely at their owner’s risk.

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4.     Owners are required to notify Sarah Allen if, during a course of treatments, the animal’s injury or condition worsens, or if the Veterinary Surgeon advises that treatment is stopped or suspended. 

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5.     If your animal has an infectious/contagious condition you must inform Sarah Allen as soon as possible, giving at least 24 hours’ notice, and arrange to reschedule your appointment. Your animal must have been free from symptoms of sickness for 48 hours before Equine Sports Massage Therapy can be performed. You agree that Sarah Allen will contact your veterinary surgeon to ascertain the health status of your horse or pony and their suitability to receive Equine Sports Massage Therapy if deemed necessary. 

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6.     If you need to cancel an appointment a minimum of 48hours’ notice is required. Cancellations made within the 48-hour time frame prior to your appointment will incur the full treatment charge. 

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7.     The preferred method of payment is Cash or Bank Transfer. Payment is required at the time of treatment. Sarah Allen reserves the right to pursue any unpaid accounts in any manner deemed appropriate. This may include the use of a debt collection service or civil proceedings. Any costs incurred in recovering unpaid accounts will be passed onto the respective client. 

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8.     Data Protection: The personal data collected about you will include data relating to your name, address and contact details, and the health/medical history of your Horse/Pony. This data is collected as a way of identifying individual clients and keeping records of treatment. All data will be stored securely and kept for up to 7 years (professional requirement for insurance purposes) and will be used by Sarah Allen for communication with you, your vet, and, where relevant, other paraprofessionals or debt collector companies. The data collected will be used as a record of your Horse/Pony’s treatment and any changes that may occur in their health. You have the right to request access to your data, request corrections (if any errors in the data are identified) or deletion at any time. Information will be shared ONLY with your animal’s vet or other veterinary professionals involved in their care for the purposes of keeping them informed of progress of patients under their care as is required by law.

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9.     Photographs/videos may be taken of your Horse/Pony for the purposes of producing educational/marketing material for Equine S.M.A.R.T Please inform Sarah Allen if you DO NOT wish for photographs/videos to be taken of your Horse/Pony during treatment.

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10.  Equine S.M.A.R.T (Sarah Allen) reserve the right to refuse treatment to any animal.

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11.  Owners are requested to provide adequate restraint apparatus and to be present at all times during the treatment.

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12.  Equine S.M.A.R.T (Sarah Allen) does not take any responsibility whatsoever for any accident/injury sustained by the animal’s handler, whilst the animal is undergoing treatment.

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13.  In the event of a concern to animal welfare Equine S.M.A.R.T (Sarah Allen) reserves the right to contact the Veterinary Surgeon the animal is registered under to notify them of any concerns relating to illness or injury.